Highlights:
- Possible as on-premise variant (physical mini-computer or virtual machine) or as hosted solution on our ALPSCALE servers (location: Vienna/Austria)
- Integration of an existing or new SIP phone number or also integration of a SIM card possible
- Automatic call screening and prioritization based on support PINs
- In case of unavailability via softphone/IP-phone automatic processing of a telephone chain with recognition of mailbox/unavailability and display of the customer on the basis of a dynamic extension
All processes, announcements, times, etc. are customizable.
This is just the excerpt of the support hotline part. The entire system also includes extensions with dynamic call forwarding, voice mail boxes, FAX to email, and more.